Go to the Account tab and select the drop-down list for the User logon name. Locate the user object and double-click to view the properties. Open Active Directory Users and Computers. Verify that the appropriate domain suffix is available for the UserPrincipalName attribute. Run the following cmdlet to retrieve the attribute values: Get-Mailbox user | fl UserPrincipalName,PrimarySmtpAddressĭoes the UserPrincipalName match the PrimarySmtpAddress for the user? Verify these two attributes have the same value. This combination only works when the user principal name value matches the email address for the user. Most Exchange ActiveSync devices request the email address and password to set up the device. If yes, congratulations, your ActiveSync issue is resolved.Was the issue resolved using the results of the Exchange Remote Connectivity Analyzer results? Locate the error within the results (should be near the end) and address the issue. To resolve this issue, review the results of the test and address any found issues. If yes, see Analyze Exchange Remote Connectivity Analyzer Results.Īnalyze Exchange Remote Connectivity Analyzer results (if connectivity test fails).Select Exchange ActiveSync Autodiscover from the Microsoft Exchange ActiveSync Connectivity Tests and select Next.Įnter all the required fields and select Perform Test. To do this, follow these steps:īrowse to the Microsoft Remote Connectivity Analyzer site. Verify that Autodiscover is working for Microsoft Exchange ActiveSync. Unable to create a profile on the deviceĮxchange Remote Connectivity Analyzer (can't create a profile on the device). ![]() If Exchange ActiveSync is disabled, the value is False.Reference this article for a list of current known issues. If Exchange ActiveSync is enabled, the value for the ActiveSyncEnabled property is True. Run the following command in Exchange Online PowerShell. To verify that you've successfully enabled or disabled Exchange ActiveSync for a user mailbox using PowerShell, do one of the following: ![]() Set-CASMailbox -Identity "Elly Nkya" -ActiveSyncEnabled $trueįor detailed syntax and parameter information, see Set-CASMailbox. This example enables Exchange ActiveSync for the mailbox of Elly Nkya. Set-CASMailbox -Identity "Yan Li" -ActiveSyncEnabled $false This example disables Exchange ActiveSync for the mailbox of Yan Li. Use Exchange Online PowerShell to enable or disable Exchange ActiveSync Under Mobile Devices, verify whether Exchange ActiveSync is enabled or disabled. In the EAC, navigate to Recipients > Mailboxes, click the mailbox, and then click Edit. To verify that you've successfully enabled or disabled Exchange ActiveSync for a user mailbox, do one of the following: For more information about how to do this, see the "Bulk edit user mailboxes" section in Manage user mailboxes. You can enable and disable Exchange ActiveSync for multiple user mailboxes by using the EAC bulk edit feature. To enable Exchange ActiveSync, click Enable Exchange ActiveSync. To disable Exchange ActiveSync click Disable Exchange ActiveSync.Ī warning appears asking if you're sure you want to disable Exchange ActiveSync. Under Mobile Devices, do one of the following: On the mailbox properties page, click Mailbox Features. In the list of user mailboxes, click the mailbox that you want to enable or disable Exchange ActiveSync for, and then click Edit. In the Classic EAC, navigate to Recipients > Mailboxes. Use the Classic EAC to enable or disable Exchange ActiveSync A message Email app settings updated successfully is displayed. To enable Exchange ActiveSync, for the Mobile (Exchange ActiveSync) option, when the button is Disabled, set to Enabled.Ĭlick Save to save your change. To disable Exchange ActiveSync, for the Mobile (Exchange ActiveSync) option, when the button is Enabled, set to Disabled. In the Manage settings for email apps display pane, do one of the following. Under Mailbox settings > Email apps, click the Manage email apps settings link. A display pane is shown for the selected user mailbox. In the list of user mailboxes, click the mailbox that you want to enable or disable Exchange ActiveSync for. In the new EAC, navigate to Recipients > Mailboxes. ![]() Use the new Exchange admin center to enable or disable Exchange ActiveSync Visit the forums at Exchange Online or Exchange Online Protection. Having problems? Ask for help in the Exchange forums.
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